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UC Disclaimer
Refund Policies

Unique Connections LLC is covered by General Liability, Workers‘ Compensation, and are fully bonded. UC LLC bills on a time and materials basis. Customer agrees to pay the agreed upon rate immediately following the completion of the service. Billable hours include all productive labor normally associated with the agreed-upon job assignment. This labor is Inclusive of, but not limited to the following:

 

  • Loading and unloading tools and equipment at the beginning and end of each day 

  • Planning, discussing, and/or problem-solving the work to be completed 

  • Purchasing and picking up materials. 

  • Normal handling, measuring, cutting and fitting. 

  • Keeping a record of time spent on Job.

  • Regular clean up of debris and equipment due to faulty or incorrect material. 

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Customer acknowledges that all Service Technicians are employees of Unique Connections LLC and will not solicit or  attempt to solicit any employee of Unique Connections LLC. 

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Refund Policy 

Project Cancellation by Client

  • If the client cancels the project prior to the scheduled start date, any refund beyond the deposit will depend on whether materials have been purchased or labor has been scheduled.

  • If materials have been ordered or delivered, the cost of those materials will be deducted from any potential refund.

  • Cancellation after work has begun will be assessed on a case-by-case basis. Refunds will not be issued for labor or services already completed.

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Project Cancellation by Contractor

  • If we must cancel the project due to unforeseen circumstances (e.g., force majeure, illness, or supply issues), we will:

    • Notify the client immediately, and

    • Offer a partial or full refund, depending on the work completed and materials purchased.

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Unsatisfactory Work or Disputes

  • We stand by the quality of our work. If you are not satisfied with completed work:

    • Please notify us within 7 days of completion.

    • We will attempt to repair, replace, or resolve the issue at no additional cost if the problem falls within our warranty or service agreement.

    • Refunds for completed work are only issued in extreme cases where correction is not possible and must be mutually agreed upon in writing.

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Custom Materials and Fixtures​

  • Custom-ordered or special materials are non-refundable once ordered.

  • These items may require full payment upfront and cannot be returned to suppliers.

 

Change Orders

  • Changes requested by the client after work has begun may affect pricing, timeline, and refund eligibility.

  • Additional deposits or payments may be required for revised scopes of work.

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Disclaimer

This refund policy may be updated from time to time. The most current version will always be available upon request or posted on our website.

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